Terms and Conditions
1. Introduction
At AY SIM Technologies, we provide integrated SIM card (iSIM) services to our customers. By using our services, you agree to the terms and conditions outlined below. These terms constitute a legal agreement between you and AY SIM Technologies.
2. Definitions
Service: The iSIM services provided by AY SIM Technologies.
User / Customer: Any individual or entity registering and using the iSIM services.
Data Plan: The internet package purchased with specific duration and data allowance.
iSIM Activation: The process of installing the purchased iSIM on a supported device.
3. Service Description
AY SIM Technologies offers digital integrated SIM cards (iSIM) compatible with supported devices. This service enables users to connect to mobile networks without the need for a physical SIM card. The scope of the service may vary depending on the selected data plan and geographic region.
4. Eligibility and Registration
To use our services, you must be at least 18 years old and possess a valid email address. You are responsible for ensuring that the information provided during registration is accurate and up-to-date.
5. Usage Terms
iSIM Activation:
You must install the purchased iSIM on your device within 15 days from the order date; otherwise, the iSIM will become invalid.
Data Plans:
The selected data plan is limited to a specific usage period and data amount. You may extend your plan by purchasing additional data packages.
Device Compatibility:
Your device must support iSIM technology to utilize our services. It is your responsibility to verify device compatibility.
Prohibited Use:
The service must not be used for unlawful activities, reselling, abusive use (e.g., spamming, illegal VoIP traffic), or any activity that violates local laws and regulations.
6. Pricing and Payments
All fees are determined based on the selected data plan, and payment is completed during the ordering process. Payments can be made via credit card or other specified methods. Prices and plans are subject to change without prior notice.
7. Cancellation and Refund Policy
You may cancel your purchase and receive a full refund before iSIM activation. After activation, cancellations and refunds are not possible. If you encounter any issues, please contact our customer support team.
8. Data Security and Privacy
The security of your personal information is important to us. Our Privacy Policy explains how we collect, use, and protect your data. By using our services, you agree to the terms of our Privacy Policy.
9. Limitation of Liability
AY SIM Technologies does not guarantee that the services will be uninterrupted or error-free. Internet speeds are subject to the limitations of mobile operators in your region, and our company has no technical authority to intervene in cases of low speeds or interruptions. We do not accept liability for any data loss, revenue loss, or other indirect damages arising from the use of the service.
10. Suspension and Termination
We reserve the right to suspend or terminate your access to the service if you fail to comply with these terms, including but not limited to abusive use, fraud, or non-payment.
11. Intellectual Property Rights
All trademarks, logos, website content, and software provided by AY SIM Technologies remain the exclusive property of the company. Users are not granted any rights to use or reproduce them without prior written consent.
12. Force Majeure
AY SIM Technologies shall not be held responsible for delays or failures in service delivery caused by events beyond our reasonable control, including natural disasters, wars, government actions, or failures of telecommunication networks.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Germany. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of Düsseldorf, Germany.
14. Changes and Updates
AY SIM Technologies reserves the right to modify these terms and conditions without prior notice. Updates will be posted on our website, and continued use of the services constitutes acceptance of the revised terms.
15. Contact Information
For any questions or support requests, please contact us using the following details:
📌 AY SIM Technologies (isim.city)
Immermannstraße 22
40210 Düsseldorf
Germany
📧 mail@isim.city
📞 +49 176 36 16 71 71
